Deposit & Cancellation Policies

• An advance deposit equal to the first night’s lodging is required at the time of booking.  
• The balance due at check-in is payable by credit card only. We accept Visa, Mastercard, Discover and American Express.
• Prepaid cards are not accepted
• No personal checks will be accepted for payment of the account.
• Your deposit is refundable if you cancel the reservation at least 7 days before arrival.  A $50 administrative fee applies to each cancellation.
• No-shows will result in deposit forfeiture.

Check-in Policies

• In-person check-in time begins at 4:00 p.m. on your scheduled arrival date.
• Check-out time is anytime before 10:00 a.m. on your scheduled departure date.
• The lobby is open 24 hours a day, 7 days a week. All entrance doors to the hotel will be locked from 11 p.m. to 6 a.m.; a code is needed to gain entry to the Hotel after hours.  We will send this code to you before your arrival.  
• Kindly note that the credit cards used to make payments on your reservation and the persons to whom the cards are issued, must be present with a government-issued photo ID at check-in. The name on the card and ID must match fully. Also, the credit cards used MUST have an embedded chip that works properly and a balance greater than $1.00 at check-in, or they will be refunded and another credit card will be charged. This is required for check-in, even if full payment has already been received. Remaining room charge balances are due at check-in. 
• Guests under 21 are not admitted unless accompanied by an adult.
• No refund is available for early departures once you have checked in and paid the balance.

Parking Policies

• Free guest parking is available in the garage located across the street from The Patricia Grand.
• Guests are allowed a maximum of one (1) parking pass per room.
• Trailers are not permitted on the property.

Smoking Policies

Other Policies